Hanky Panky logo
Hanky Panky logo

All articles

Returns & Exchanges

What is your return policy?

We will accept the return of full-priced unworn, unwashed, or defective merchandise within 30 days of receiving your order (some exclusions apply, see below). We take great pride in the quality of our products, which is why we offer a 30-day satisfac

Is there a cost to return an item?

A shipping charge will be deducted from your refund or credit if you use the shipping label provided by Hanky Panky for your return. The credit will be applied within 30 days once the returned merchandise is received and inspected. We will refund the

What is the retuned method for my return?

Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.

Why can't I return a rolled thong?

You can easily mix and match different styles and colors here to get the promotion. Please note that the items will not appear discounted while in your cart. The discount will only appear at checkout before you place the order. You can check that eve

What items are not eligible for returns?

Our new and improved Lingeriecycle® Program allows you to recycle old undies. The limit of 10 items is imposed to ensure that the recycled items don't exceed the free label's weight limit. To make this happen, Hanky Panky is partnering with Green Tre