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Hanky Panky

<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please refer to our&#xA0;<a href="https://www.hankypanky.com/pages/fabric-guide" style="text-decoration:none;"><span style="font-family: Montserrat, sans-serif; color: rgb(51, 122, 183); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">fabric guide</a><span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, or call us at 1-877-447-4811 to speak with one of our Fit Experts.

Can you help me with the different fabrics?

Sizing & Products

Do you have extended returns policy?

What is your return policy?

What is your exchange policy?

How do I make a return?

What items are not eligible for returns?

Can I return using my own shipping label?

When will I be refunded?

I received a gift, how can I return or exchange?

Is there a cost to return an item?

Why can't I return a rolled thong?

Can I keep my gift with purchase?

What is the refund method for my return?

Returns & Exchanges

Can I cancel an order once it has been placed

Can I change my address on an order once it has been placed?

May I add or change my order once it was already placed?

What happens if I never received my order?

What if I'm missing an item?

What if my order was damaged in shipping?

What if I received a faulty item?

Do you offer price adjustments?

Can I use more than one promo code?

What if the item I want is out of stock?

How will my items be packaged?

Orders

When will my order ship?

How can I track my order?

My package is missing, what do I do?

Can I change the shipping method or address on an order I already placed?

Do you offer expedited shipping?

Is a signature required for delivery?

Do you ship to P.O. Boxes?

What are your shipping rates & options?

What is UPS SurePost?

Do you ship to APO / FPO address?

Shipping

Which countries do you ship to?

What currency is displayed at checkout?

When will my order be shipped?

Will I be charged customs and import fees?

Can I cancel or make any changes to  my order before it ships?

When will the tracking become available?

What shipping methods do you offer?

What if my order is lost?

Do I have to sign for my delivery?

What is the retuned method for my return?

International Orders

Where is the retail stores located?

What are the retail location phone numbers?

Can I purchase online and pick up instore?

What if I have an issue with a purchase placed in store?

Can I return an in-store purchase through your online portal?

The Retail Store

How do I create an account?

Do I need to create an account to place an order?

How do I update my email address or other personal information in my HankyPanky.com account?

What should I do if I forget my password?

How do I subscribe to the Hanky Panky mailing list?

Account

How does your loyalty program work?

What are the tiers?

How do I join?

How to I redeem my points?

How do I know how many points I have?

Do points expire?

Do I get free shipping as a rewards member?

Accounts & Rewards

Can you help me with sizing?

Can you help with the different styles?

What is the difference between an Original Rise and a Low Rise thong?

What is a "rolled thong"?

Why don't I see an item here that I saw at the retail store?

What if an item is out of stock?

How do I care for my Hanky Panky products?

What is the difference between Daily Lace™ and Signature Lace?

What’s the difference in Daily Lace™ and Signature Lace silhouettes?

Is there a quality difference between Daily Lace™ and Signature Lace?

What are the care instructions for Daily Lace™?

Is Daily Lace™ made the same way as Signature Lace?

Daily Lace™

What forms of payment can I use on the website?

Can I order by mail, phone, or fax?

Is it safe to use my credit card?

Do you charge sales tax?

Do you offer a printed catalog?

Is there a Hanky Panky retail store?

Do you have Afterpay?

Does the online credit expire?

Ordering Online

Can I buy a gift card?

How can I check my gift card balance?

Can I send my purchase as a gift?

Is gift wrapping available?

Do you have a bridal or gift registry?

Can I apply a promo code toward the purchase of a gift card?

Gifts

Phone

Live Chat

Email

Press Marketing

Wholesale

Contact Us

Can you help me with the different fabrics?Updated 2 years ago