The Welcome Code cannot be applied to the following:. Sale items. 3 for $48 promotion. Bras. Hanky Panky + collection. If you have any questions, feel free to reach out to our customer support team!

The Welcome Code cannot be applied to the following:<ul data-start="238" data-end="312"><li data-start="238" data-end="252">Sale items</li><li data-start="253" data-end="276">3 for $48 promotion</li><li data-start="277" data-end="285">Bras</li><li data-start="286" data-end="312">Hanky Panky + collection</li></ul>If you have any questions, feel free to reach out to our customer support team!

Welcome Discount Exclusions

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Do you have extended returns policy?

What is your return policy?

What is your exchange policy?

How do I make a return?

What items are not eligible for returns and exchanges?

Can I return using my own shipping label?

When will I be refunded?

I received a gift, how can I return or exchange?

Is there a cost to return an item?

Can I keep my gift with purchase?

What is the refund method for my return?

Returns & Exchanges

Can I cancel an order once it has been placed

Can I change my address on an order once it has been placed?

May I add or change my order once it was already placed?

What happens if I never received my order?

What if I'm missing an item?

What if my order was damaged in shipping?

What if I received a faulty item?

Do you offer price adjustments?

Can I use more than one promo code?

What if the item I want is out of stock?

How do I get a promo code?

My welcome code will not apply to my order?

Orders

When will my order ship?

How can I track my order?

My package is missing, what do I do?

Can I change the shipping method or address on an order I already placed?

Do you offer expedited shipping?

Is a signature required for delivery?

Do you ship to P.O. Boxes?

What are your shipping rates & options?

What is FedEx Home Delivery

Do you ship to APO / FPO address?

Shipping

Which countries do you ship to?

What currency is displayed at checkout?

When will my order be shipped?

Will I be charged customs and import fees?

Can I cancel or make any changes to  my order before it ships?

When will the tracking become available?

What shipping methods do you offer?

What is the shipping rate on international orders?

What if my order is lost?

Do I have to sign for my delivery?

Why can't I return a rolled thong?

What items are not eligible for returns?

International Orders

How do I create an account?

Do I need to create an account to place an order?

How do I update my email address or other personal information in my HankyPanky.com account?

What should I do if I forget my password?

How do I subscribe to the Hanky Panky mailing list?

Account

How does your loyalty program work?

What are the tiers?

How do I join?

How to I redeem my points?

How do I know how many points I have?

Do points expire?

Do I get free shipping as a rewards member?

Accounts & Rewards

Do the SAXX collaboration sets come in different sizes for boxers and thongs?

Can you help me with sizing?

Can you help with the different styles?

Can you help me with the different fabrics?

What is the difference between an Original Rise and a Low Rise thong?

What is a "rolled thong"?

What if an item is out of stock?

How do I care for my Hanky Panky products?

Sizing & Products

How do I measure myself for a bra?

How should I measure my cup size?

How should I determine which bra style will fit me best?

How does Hanky Panky sizing compare to other brands?

How would I determine what hook to wear my bra on?

What are the washing instructions?

Bras

What is hanky panky+?

How does hanky panky+ work?

How much does each absorbency hold?

What is it made of?

How do you know when to change your hanky panky+?

How do I wash it? Can I put it in the dryer?

When I am ready to wash my hanky panky+ panties, can I put them in my regular dirty laundry basket, or do I need to keep them separate from my other clothes?

Will it smell?

Can I use these for light bladder leaks or vaginal discharge?

Does hanky panky+ [powered by Saalt]  have toxins / PFAS in it? Are these safe?

hanky panky+ [powered by Saalt]

What forms of payment can I use on the website?

Is it safe to use my credit card?

Do you charge sales tax?

Do you offer a printed catalog?

Do you have Afterpay?

Does the online credit expire?

Ordering Online

Can I buy a gift card?

How can I check my gift card balance?

Can I send my purchase as a gift?

Is gift wrapping available?

Do you have a bridal or gift registry?

Can I apply a promo code toward the purchase of a gift card?

Gifts

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What should I do if I did not receive my discount email or text after signing up?