<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please refer to our&#xA0;<a href="https://www.hankypanky.com/size-chart" style="text-decoration:none;"><span style="font-family: Montserrat, sans-serif; color: rgb(51, 122, 183); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">size chart</a><span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, or call us at 1-877-447-4811 to speak with one of our Fit Experts.

Can you help me with sizing?

Please refer to our size chart here, or call us at 1-877-447-4811 to speak with one of our Fit Experts.

<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please refer to our size chart <span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.hankypanky.com/pages/size-chart">here</a><span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, or call us at 1-877-447-4811 to speak with one of our Fit Experts.

Can you help with the different styles?

<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please refer to our&#xA0;<a href="https://www.hankypanky.com/pages/fabric-guide" style="text-decoration:none;"><span style="font-family: Montserrat, sans-serif; color: rgb(51, 122, 183); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">fabric guide</a><span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, or call us at 1-877-447-4811 to speak with one of our Fit Experts.

Can you help me with the different fabrics?

The main difference is the rise, which is where the waistband sits on your hips. Please visit our Style Guide to learn about the differences between our thongs.

<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The main difference is the rise, which is where the waistband sits on your hips. Please visit our&#xA0;<a href="https://www.hankypanky.com/style-guide" style="text-decoration:none;"><span style="font-family: Montserrat, sans-serif; color: rgb(51, 122, 183); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Style Guide</a><span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;to learn about the differences between our thongs.

What is the difference between an Original Rise and a Low Rise thong?

A rolled thong is our world famous thong – just packaged differently! We take a  Signature Lace Thong, roll it up in our own special way, and slip it into a cute logo wrap. These are great for gifts and stocking stuffers!. Please note, that we do not

<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">A rolled thong is our world famous thong &#x2013; just packaged differently! We take a &#xA0;Signature Lace Thong, roll it up in our own special way, and slip it into a cute logo wrap. These are great for gifts and stocking stuffers!&#xA0; <span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Please note, that we do not accept Rolled Thong Returns. Please see our Return Policy.

What is a "rolled thong"?

<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(65, 65, 65); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">hankypanky.com carries some items that you will not find in retail stores and vice versa. If you saw an item in- store and don&#x2019;t see it here, we encourage you to purchase it from the store.

Why don't I see an item here that I saw at the retail store?

You can request to be emailed when an item is back in stock. You will have the option to enter your email on the product page if an item is not currently available.

<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(33, 33, 33); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can request to be emailed when an item is back in stock. You will have the option to enter your email on the product page if an item is not currently available.

What if an item is out of stock?

Information about caring for your products.

<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To extend the life of your lingerie, we strongly recommend that you hand wash in cool water and dry flat or hang to dry. For best results use a mild detergent. Also, please remember that residue from harsh cleansers in the sink can contribute to the damage of any lingerie, regardless of the hand wash instruction. <span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">REAL SIMPLE magazine writes,<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;&quot;Peroxide from some toothpaste and caustic agents from other cleansers can bleach, stain, degrade and even disintegrate delicate fabrics. Don&apos;t throw lingerie into the sink for hand washing...; put a colander in the sink and wash the garments in it.&quot; <span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When you can&apos;t hand wash, a Lingerie Wash Bag is the next best thing. Make sure you use the gentle cycle on your washer! A wash bag was designed to protect your precious Hanky Panky items from the ravages of the washing machine. Each bag can protect camis, chemises, and panties in the washer, and keeps them separated, so that you may hang them to dry.&#xA0;<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Machine drying is not recommended, as heat can damage the stretch properties of elastic.

How do I care for my Hanky Panky products?

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Hanky Panky

Information about our stock availability, products and how to care for them.

Sizing & Products

Do you have extended returns policy?

What is your return policy?

What is your exchange policy?

How do I make a return?

What items are not eligible for returns?

Can I return using my own shipping label?

When will I be refunded?

I received a gift, how can I return or exchange?

Is there a cost to return an item?

Why can't I return a rolled thong?

Can I keep my gift with purchase?

What is the refund method for my return?

Returns & Exchanges

Can I cancel an order once it has been placed

Can I change my address on an order once it has been placed?

May I add or change my order once it was already placed?

What happens if I never received my order?

What if I'm missing an item?

What if my order was damaged in shipping?

What if I received a faulty item?

Do you offer price adjustments?

Can I use more than one promo code?

What if the item I want is out of stock?

How will my items be packaged?

Orders

When will my order ship?

How can I track my order?

My package is missing, what do I do?

Can I change the shipping method or address on an order I already placed?

Do you offer expedited shipping?

Is a signature required for delivery?

Do you ship to P.O. Boxes?

What are your shipping rates & options?

What is UPS SurePost?

Do you ship to APO / FPO address?

Shipping

Which countries do you ship to?

What currency is displayed at checkout?

When will my order be shipped?

Will I be charged customs and import fees?

Can I cancel or make any changes to  my order before it ships?

When will the tracking become available?

What shipping methods do you offer?

What if my order is lost?

Do I have to sign for my delivery?

What is the retuned method for my return?

International Orders

Where is the retail stores located?

What are the retail location phone numbers?

Can I purchase online and pick up instore?

What if I have an issue with a purchase placed in store?

Can I return an in-store purchase through your online portal?

The Retail Store

How do I create an account?

Do I need to create an account to place an order?

How do I update my email address or other personal information in my HankyPanky.com account?