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Unfortunately, we are unable to update or change an order once it has been placed.

Can I change my address on an order once it has been placed?

Orders

Do you have extended returns policy?

What is your return policy?

What is your exchange policy?

How do I make a return?

What items are not eligible for returns?

Can I return using my own shipping label?

When will I be refunded?

I received a gift, how can I return or exchange?

Is there a cost to return an item?

Why can't I return a rolled thong?

Can I keep my gift with purchase?

What is the refund method for my return?

Returns & Exchanges

Can I cancel an order once it has been placed

May I add or change my order once it was already placed?

What happens if I never received my order?

What if I'm missing an item?

What if my order was damaged in shipping?

What if I received a faulty item?

Do you offer price adjustments?

Can I use more than one promo code?

What if the item I want is out of stock?

How will my items be packaged?

When will my order ship?

How can I track my order?

My package is missing, what do I do?

Can I change the shipping method or address on an order I already placed?

Do you offer expedited shipping?

Is a signature required for delivery?

Do you ship to P.O. Boxes?

What are your shipping rates & options?

What is UPS SurePost?

Do you ship to APO / FPO address?

Shipping

Which countries do you ship to?

What currency is displayed at checkout?

When will my order be shipped?

Will I be charged customs and import fees?

Can I cancel or make any changes to  my order before it ships?

When will the tracking become available?

What shipping methods do you offer?

What if my order is lost?

Do I have to sign for my delivery?

What is the retuned method for my return?

International Orders

Where is the retail stores located?

What are the retail location phone numbers?

Can I purchase online and pick up instore?

What if I have an issue with a purchase placed in store?

Can I return an in-store purchase through your online portal?

The Retail Store

How do I create an account?

Do I need to create an account to place an order?

How do I update my email address or other personal information in my HankyPanky.com account?

What should I do if I forget my password?

How do I subscribe to the Hanky Panky mailing list?

Account

How does your loyalty program work?

What are the tiers?

How do I join?

How to I redeem my points?

How do I know how many points I have?

Do points expire?

Do I get free shipping as a rewards member?

Accounts & Rewards

Can you help me with sizing?

Can you help with the different styles?

Can you help me with the different fabrics?

What is the difference between an Original Rise and a Low Rise thong?

What is a "rolled thong"?

Why don't I see an item here that I saw at the retail store?

What if an item is out of stock?

How do I care for my Hanky Panky products?

Sizing & Products

What is the difference between Daily Lace™ and Signature Lace?

What’s the difference in Daily Lace™ and Signature Lace silhouettes?

Is there a quality difference between Daily Lace™ and Signature Lace?

What are the care instructions for Daily Lace™?

Is Daily Lace™ made the same way as Signature Lace?

Daily Lace™

What forms of payment can I use on the website?

Can I order by mail, phone, or fax?

Is it safe to use my credit card?

Do you charge sales tax?

Do you offer a printed catalog?

Is there a Hanky Panky retail store?

Do you have Afterpay?

Does the online credit expire?

Ordering Online

Can I buy a gift card?

How can I check my gift card balance?

Can I send my purchase as a gift?

Is gift wrapping available?

Do you have a bridal or gift registry?

Can I apply a promo code toward the purchase of a gift card?

Gifts

Phone

Live Chat

Email

Press Marketing

Wholesale

Contact Us

Can I change my address on an order once it has been placed?Updated a year ago