Can I cancel an order once it has been placed
Unfortunately, we are unable to update or change an order once it has been placed. Please place a new order if needed and return the original order once it arrives to you.
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Have questions about our order? Let's clear them here!
Can I change my address on an order once it has been placed?
Unfortunately, we are unable to update or change an order once it has been placed.
May I add or change my order once it was already placed?
Unfortunately, we are unable to update or change an order once it has been placed. Please place a new order if needed and return the original order once it arrives to you.
What happens if I never received my order?
We recommend that you check with members of your household and/or immediate neighbors. We also recommend looking around your property as the order may have been left in a different location. Please confirm the tracking information (found by signing i
What if I'm missing an item?
We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. What can we do for you:
What if my order was damaged in shipping?
Please initiate a return here at the Hanky Panky Return Center and select "damaged" as the reason for your return. You will not be charged for return shipping if you've received a damaged item. As always, please contact us if you have any questions a
What if I received a faulty item?
We sincerely apologize if you have received a faulty item!. Please send an email to [email protected]. We would like for you to provide:. Once we have received all the images required, we will evaluate and do our best to resolve the issue as
Do you offer price adjustments?
We do not offer any price adjustments for any promotions or price reductions.
Can I use more than one promo code?
No, you only use one promo code per order.
What if the item I want is out of stock?
If an item is available to be restocked you can sign up to be notified by email and we’ll alert you when it becomes available. If not, one of our Fit Experts can help you find something else you might like instead.
How will my items be packaged?
In our continued efforts to be a sustainable company, we are working to completely eliminate single-use plastics. Your items will ship wrapped in tissue paper inside a weather-resistant envelope.