Can I cancel an order once it has been placed
Orders begin processing immediately, so we cannot guarantee cancellation once an order is placed. Please contact our customer service team for assistance with cancellations
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Orders
Have questions about our order? Let's clear them here!
Can I change my address on an order once it has been placed?
Once an order is placed, it begins processing immediately. Please contact our customer service team to request an address correction. It is important to note that we cannot guarantee that the correction will be made before the order ships. We strongl
May I add or change my order once it was already placed?
Unfortunately, due to the speed at which we are processing orders, we are unable to update an order once it has been placed. We can attempt to cancel this order so you may place a new order with the correct items. If you'd like to cancel an incorrect
What happens if I never received my order?
We recommend that you check with members of your household and/or immediate neighbors. We also recommend looking around your property as the order may have been left in a different location. Please confirm the tracking information (found by signing i
What if I'm missing an item?
.. We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. What can we do for you:
What if my order was damaged in shipping?
.... We sincerely apologize if you have received a damaged shipment!. Please contact us at [email protected] with the email you used to place the order and provide us with more details. We would like you to provide:. Once we have received all
What if I received a faulty item?
We sincerely apologize if you have received a faulty item!. Please send an email to [email protected]. We would like for you to provide:. Once we have received all the images required, we will evaluate and do our best to resolve the issue as
Do you offer price adjustments?
We do not offer any price adjustments for any promotions or price reductions.
Can I use more than one promo code?
No, only one promo code can be applied per transaction. We appreciate your understanding!
What if the item I want is out of stock?
If an item is available to be restocked you can sign up to be notified by email and we’ll alert you when it becomes available. If not, one of our Fit Experts can help you find something else you might like instead.
How do I get a promo code?
We offer a welcome code for first-time buyers who sign up for our newsletter. Exclusions apply.
My welcome code will not apply to my order?
Welcome codes are for first-time buyers. The welcome code does not apply to marked-down styles, collaborations, our 3 for $48 program, or Multi-Packs.