Can I cancel an order once it has been placed
Orders begin processing immediately, so we cannot guarantee cancellation once an order is placed. Please contact our customer service team for assistance with cancellations
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Orders
Have questions about our order? Let's clear them here!
Can I change my address on an order once it has been placed?
Once an order is placed, it begins processing immediately. Please contact our customer service team to request an address correction. However, we cannot guarantee that the correction will be made before the order ships. We strongly encourage you to v
May I add or change my order once it was already placed?
Unfortunately, we are unable to update or change an order once it has been placed. Please place a new order if needed and return the original order once it arrives to you.
What happens if I never received my order?
We recommend that you check with members of your household and/or immediate neighbors. We also recommend looking around your property as the order may have been left in a different location. Please confirm the tracking information (found by signing i
What if I'm missing an item?
Hi ,Thank you for reaching out and for shopping with us.Unfortunately, we do not offer any price adjustments for any promotions or price reductions. Please know that we value you as a customer, and we appreciate your loyalty to our brand. I apologiz
What if my order was damaged in shipping?
Hello!. One of the main differences between our Original Rise Thongs and our Low Rise Thongs is the cotton gussett. On our Low-Rise thong the cotton gussett is sewn down on all sides, whereas the Original Rise Thong is only secured down on two sides.
What if I received a faulty item?
We sincerely apologize if you have received a faulty item!. Please send an email to [email protected]. We would like for you to provide:. Once we have received all the images required, we will evaluate and do our best to resolve the issue as
Do you offer price adjustments?
We do not offer any price adjustments for any promotions or price reductions.
Can I use more than one promo code?
No, only one promo code can be applied per transaction. We appreciate your understanding!
What if the item I want is out of stock?
If an item is available to be restocked you can sign up to be notified by email and we’ll alert you when it becomes available. If not, one of our Fit Experts can help you find something else you might like instead.
How will my items be packaged?
In our continued efforts to be a sustainable company, we are working to completely eliminate single-use plastics. Your items will ship wrapped in tissue paper inside a weather-resistant envelope.