What should I do if my order has not arrived yet?Updated 17 days ago

If you are experiencing a delay in the arrival of your package or if it has been marked as 'delivered' but you have not received it, our customer service team recommends taking the following steps:

• Check with any members of your household or neighbors who may have collected the parcel on your behalf.
• Search around your property for any safe place where the parcel could have been left.
• Give it an additional 2 business days, as, sometimes, carriers mark packages as delivered prior to their actual arrival.
• Reconfirm your package's tracking information in case there are any updates.

Furthermore, it is recommended to inform the customer service team if the package remains undelivered beyond these steps so they can assist further, including potentially starting a claim, issuing a reshipment, or providing a refund.