Shipping

When will the tracking become available?

You can view your order status by signing into your account. If you need additional assistance, please email us at [email protected] or call and/or text us at 1-877-477-4811

What shipping methods do you offer?

We ship via DHL. We offer expedited shipping. Please note that delivery dates quoted at checkout are an estimation only. We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer. Occasionally circumstances

What is the shipping rate on international orders?

The shipping rate for DHL shipping on International orders is $19.99

What if my order is lost?

If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation. The investigation to locate a package may take several weeks. If for any reason it is determined the parce

What if my order was damaged in shipping?

Please initiate a return here at the Hanky Panky Return Center and select "damaged" as the reason for your return. As always, please contact us if you have any questions at [email protected]

Do I have to sign for my delivery?

If you are not in when your parcel arrives, the courier will usually try again or will leave a card with details on how to pick up your order or rearrange delivery.