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Hanky Panky

<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(65, 65, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Orders typically process and ship from the NY area within 2 -3 business days.<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(65, 65, 65); background-color: transparent; font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that during the peak holiday season, it may take an additional 5 - 8&#xA0;business days for order processing.

Orders typically process and ship from the NY area within 2 -3 business days. Please note that during the peak holiday season, it may take an additional 5 - 8 business days for order processing.

When will my order ship?

Shipping

Do you have extended returns policy?

What is your return policy?

What is your exchange policy?

How do I make a return?

What items are not eligible for returns and exchanges?

Can I return using my own shipping label?

When will I be refunded?

I received a gift, how can I return or exchange?

Is there a cost to return an item?

Can I keep my gift with purchase?

What is the refund method for my return?

Returns & Exchanges

Can I cancel an order once it has been placed

Can I change my address on an order once it has been placed?

May I add or change my order once it was already placed?

What happens if I never received my order?

What if I'm missing an item?

What if my order was damaged in shipping?

What if I received a faulty item?

Do you offer price adjustments?

Can I use more than one promo code?

What if the item I want is out of stock?

How will my items be packaged?

Orders

How can I track my order?

My package is missing, what do I do?

Can I change the shipping method or address on an order I already placed?

Do you offer expedited shipping?

Is a signature required for delivery?

Do you ship to P.O. Boxes?

What are your shipping rates & options?

What is FedEx Home Delivery

Do you ship to APO / FPO address?

Which countries do you ship to?

What currency is displayed at checkout?

When will my order be shipped?

Will I be charged customs and import fees?

Can I cancel or make any changes to  my order before it ships?

When will the tracking become available?

What shipping methods do you offer?

What if my order is lost?

Do I have to sign for my delivery?

What is the retuned method for my return?

Why can't I return a rolled thong?

What items are not eligible for returns?

International Orders

Where is the retail stores located?

What are the retail location phone numbers?

Can I purchase online and pick up instore?

Can I return an in-store purchase through your online portal?

The Retail Store

How do I create an account?

Do I need to create an account to place an order?

How do I update my email address or other personal information in my HankyPanky.com account?

What should I do if I forget my password?

How do I subscribe to the Hanky Panky mailing list?

Account

How does your loyalty program work?

What are the tiers?

How do I join?

How to I redeem my points?

How do I know how many points I have?

Do points expire?

Do I get free shipping as a rewards member?

Accounts & Rewards

Do the SAXX collaboration sets come in different sizes for boxers and thongs?

Can you help me with sizing?

Can you help with the different styles?

Can you help me with the different fabrics?

What is the difference between an Original Rise and a Low Rise thong?

What is a "rolled thong"?

Why don't I see an item here that I saw at the retail store?

What if an item is out of stock?

How do I care for my Hanky Panky products?

Sizing & Products

How do I measure myself for a bra?

How should I measure my cup size?

How should I determine which bra style will fit me best?

How does Hanky Panky sizing compare to other brands?

How would I determine what hook to wear my bra on?

What are the washing instructions?

Bras

What is hanky panky+?

How does hanky panky+ work?

How much does each absorbency hold?

What is it made of?

How do you know when to change your hanky panky+?

How do I wash it? Can I put it in the dryer?

When I am ready to wash my hanky panky+ panties, can I put them in my regular dirty laundry basket, or do I need to keep them separate from my other clothes?

Will it smell?

Can I use these for light bladder leaks or vaginal discharge?

Does hanky panky+ [powered by Saalt]  have toxins / PFAS in it? Are these safe?

hanky panky+ [powered by Saalt]

What is the difference between Daily Lace™ and Signature Lace?

What’s the difference in Daily Lace™ and Signature Lace silhouettes?

Is there a quality difference between Daily Lace™ and Signature Lace?

What are the care instructions for Daily Lace™?

Is Daily Lace™ made the same way as Signature Lace?

Daily Lace™

What forms of payment can I use on the website?

Can I order by mail, phone, or fax?

Is it safe to use my credit card?

Do you charge sales tax?

Do you offer a printed catalog?

Is there a Hanky Panky retail store?

Do you have Afterpay?

Does the online credit expire?

Ordering Online

Can I buy a gift card?

How can I check my gift card balance?

Can I send my purchase as a gift?

Is gift wrapping available?

Do you have a bridal or gift registry?

Can I apply a promo code toward the purchase of a gift card?

Gifts

Phone

Live Chat

Email

Press Marketing

Wholesale

Contact Us

What should I do if I did not receive my discount email or text after signing up?

When will my order ship?Updated 2 years ago