Orders

What currency is displayed at checkout?

International customers can browse and shop our website in their local currency by selecting their country and currency from the dropdown menu in the main navigation.

When will my order be shipped?

Orders typically process and ship from the NY area within 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Please note that during the peak holiday season it may take an addition

Will I be charged customs and import fees?

Yes, duties & taxes will be automatically calculated and displayed during checkout.

Can I cancel or make any changes to my order before it ships?

Unfortunately, we are unable to update or change an order once it has been placed. Please place a new order if needed and return the original order once it arrives to you.

What if I'm missing an item?

We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. What can we do for you:

What if I received a faulty item?

We sincerely apologize if you have received a faulty item!. Please contact us at [email protected] with the email you used to place the order and provide us with more detail. We would like for you to provide:. Once we have received all the im