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Returns & Exchanges

Find all about our returns policies and procedures

Do you have extended returns policy?

Yes, we offer an extended returns policy as a courtesy during the Holiday Season. For orders placed between November 1 and December 31, you have up to 60 days from the delivery date to make a return.

What is your return policy?

We will accept the return of unworn, unwashed, or defective merchandise within 30 days of receiving your order (some exclusions apply). We take great pride in the quality of our products, which is why we offer a 30-day satisfaction guarantee. If you

What is your exchange policy?

Exchanges are free!. To initiate and process your exchange, please visit the Hanky Panky Return Center. Make sure to have the following information ready:. Once you're in the portal, simply select "Exchange." We offer a wide variety of advanced excha

How do I make a return?

Please go to the Hanky Panky Return Center to initiate and process your return. To access the Return Portal, you'll need your order number, which can be found on the package slip under 'Purchase Order Number' on the right-hand side. You will also nee

What items are not eligible for returns and exchanges?

Tip: to ensure proper hygiene, please wear something underneath any item you try on. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.

Can I return using my own shipping label?

Please only submit returns with a Hanky Panky return label created through our returns center. This helps us process your return promptly and allows us to monitor your return tracking to prevent it from being lost or discarded. Please note that any m

When will I be refunded?

Once your order has been received back at our warehouse and inspected, your refund will be issued. Please allow 7 - 10 business days for the refund to be processed back to your original form of payment. We will send you a confirmation email once your

I received a gift, how can I return or exchange?

Please go to the Hanky Panky Return Center and select "Returning a Gift?" to initiate and process your return/exchange. You will need to know the order number - you can find this on the package slip under "Purchase Order Number" on the right-hand sid

Is there a cost to return an item?

A $10 shipping charge will be deducted from your refund or credit for your return ($14.00 if returning from Alaska, Hawaii or Puerto Rico). The credit will be applied within 30 days once the returned merchandise is received and inspected. We will ref

Can I keep my gift with purchase?

When returning an order that included a gift with purchase, the gift with purchase MUST be returned to receive a full refund. When exchanging an item from an order that included a gift with purchase for another item of equal or greater value, the gif

What is the refund method for my return?

Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.