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Returns & Exchanges

Find all about our returns policies and procedures

Do you have extended returns policy?

Yes, as a courtesy we do!  We have extended our returns policy to 60 days for orders placed from 11/1 - 12/31.

What is your return policy?

We will accept the return of unworn, unwashed, or defective merchandise within 30 days of receiving your order (some exclusions apply). We take great pride in the quality of our products, which is why we offer a 30-day satisfaction guarantee. If you

What is your exchange policy?

Exchanges are free! Please visit the Hanky Panky Return Center to initiate and process your exchange. You will need to know the order number - you can find this on the package slip under the Purchase Order Number on the right-hand side. You will need

How do I make a return?

Please go to the Hanky Panky Return Center to initiate and process your return. You will need to know the order number - you can find this on the package slip under Purchase Order Number on the right-hand side. You will also need the shipping zip cod

What items are not eligible for returns?

Tip: to ensure proper hygiene, please wear something underneath any item you try on. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.

Can I return using my own shipping label?

Please only submit returns with a Hanky Panky return label created through our returns center. Please note any merchandise returned to us without a Hanky Panky return label may be donated or discarded and will not be processed for a refund and/or exc

When will I be refunded?

Once your order has been received back at our warehouse and inspected, your refund will be issued. Please allow 7 - 10 business days for the refund to be processed back to your original form of payment. We will send you a confirmation email once your

I received a gift, how can I return or exchange?

Please go to the Hanky Panky Return Center and select "Returning a Gift?" to initiate and process your return/exchange. You will need to know the order number - you can find this on the package slip under "Purchase Order Number" on the right-hand sid

Is there a cost to return an item?

A $10 shipping charge will be deducted from your refund or credit for your return ($14.00 if returning from Alaska, Hawaii or Puerto Rico). The credit will be applied within 30 days once the returned merchandise is received and inspected. We will ref

Why can't I return a rolled thong?

Rolled thongs cannot be returned because – for hygienic reasons – we must guarantee that they have not been worn. We are unable to do so with rolled thongs because they do not have hang tags to safeguard against wear. In order to ensure your satisfac

Can I keep my gift with purchase?

When returning an order that included a gift with purchase, the gift with purchase MUST be returned to receive a full refund. When exchanging an item from an order that included a gift with purchase for another item of equal or greater value, the gif

What is the refund method for my return?

Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.